Frequently Asked Questions
Everything you need to know about our products, shipping, and your Meditherapy journey.
Are Meditherapy products suitable for sensitive skin?
Yes, our products are formulated with dermatologically tested ingredients designed to be gentle yet effective. We recommend performing a patch test on a small area of skin before full application if you have highly reactive skin.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund or exchange. Please contact our support team to initiate the process.
Do you test your beauty products on animals?
Meditherapy is committed to ethical beauty. We are proud to be a cruelty-free brand, and none of our finished products or ingredients are tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets including Apple Pay and Google Pay for a secure and seamless checkout experience.
How should I store my skincare products to maintain potency?
To ensure maximum efficacy, store your products in a cool, dry place away from direct sunlight. For specific items like our Vitamin C serums, keeping them in a refrigerator can help prolong shelf life and maintain ingredient stability.